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Open the Pitches tab and search for the pitch where you played, or find it in the list or on the map. Choose the day, then the time slot of your match. Each recording has a short preview, so you can check that it is your game before you buy.

Sign in, open the time slot of your match and tap Buy. On iPhone and iPad you pay with your Apple ID through the App Store; on other devices you pay by card or mobile wallet through Paymob. Once the payment is confirmed, the replay appears in My Replays.

After you buy a replay, we track the ball and prepare your broadcast video. This takes up to an hour after the purchase. Until then, the replay shows “Your replay is being prepared” in My Replays. Please check back a little later.

If your bank takes longer to confirm the payment, the replay appears in My Replays as soon as the payment is confirmed. If it is still not ready an hour after your purchase, contact us with the pitch, the date and time slot, and the email address of your account.

If a recording shows “Recording withdrawn” because of a camera problem, contact us for a refund.

Play a replay you bought and tap Clip in the player. Drag the handles to choose your moment (3 to 60 seconds), pick Vertical or Wide, then tap Create clip. The clip is usually ready in under a minute and is saved in My clips (the scissors button at the top of My Replays).

Tap Share clip to send it with your phone's share sheet, for example to WhatsApp, Instagram or TikTok. We never post anything for you. You can delete a clip at any time in My clips.

In My Replays, open the ⋮ menu next to the replay and tap Download. When it shows “Available offline”, the replay plays without an internet connection. Downloads are saved only on your phone. To free up space, choose Remove download in the same menu; you can download the replay again at any time.

In the app, go to Profile > Delete account and type DELETE to confirm. This removes your account and your profile. Replays you downloaded stay on your phone.

If you can no longer open the app, email us from your account's email address and ask us to delete it. Our privacy notice explains what we may have to keep for accounting.

Venues that use PlayReplay inform players with signs at the pitch. If you appear in a recording and want it removed or blurred, email us at office@playreplay.app with the pitch, the date and the time of the match, and tell us how to recognise you (for example, your shirt colour).

Fill in the camera request form on our home page and we will contact you about your venue.